FAQ
Which items are excluded from no-reason returns?
The operating rule used by cosrxcedar is straightforward: the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products; where relevant, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.
What are the support channels and hours?
Customers dealing with cosrxcedar should understand that assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/New_York; additionally, the service contacts are support@cosrxcedar.shop and 512-937-6359.
How long should delivery take?
The customer-facing practice followed by cosrxcedar is that processing normally takes 1-2 business days; as a related safeguard, the carrier delivery estimate is 4-6 business days once shipped.
Can an order be cancelled?
To state the position of cosrxcedar precisely, an unshipped order can be considered for cancellation; at the same time, after shipment, the Refund Policy applies.
Where and when will refunded funds be returned?
For customers shopping with cosrxcedar, the governing rule is clear: the customer's bank controls the final account-posting date; at the same time, approved funds go back to the original payment method in 5-10 business days.
Which addresses can receive an order?
For practical purposes when ordering from cosrxcedar, the shipping area is the United States only; additionally, all eligible U.S. orders receive free standard shipping.
What products does the store focus on?
The customer-facing practice followed by cosrxcedar is that the catalog focuses on skincare cleansers, toners, exfoliants, serums, essences, moisturizers, sun protection, masks, targeted skin treatments, and related hair and body care; additionally, verified specifications, materials, care directions, and safety information appear on the applicable product page.
Does each shipment include tracking information?
The customer-facing practice followed by cosrxcedar is that a newly created tracking record may not show movement immediately; additionally, a tracking number is provided after the order ships.
Which cards and currency are supported?
cosrxcedar applies the following customer standard: the transaction currency is United States dollars (USD); at the same time, the store does not promise tax-free treatment and applies tax as legally required; where relevant, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout.
Are no-reason returns and exchanges available?
As part of the service commitment made by cosrxcedar, the return and exchange window remains open for 30 days after the order is received; additionally, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.
Responsible Store Information
Customers dealing with cosrxcedar should understand that the merchant location and standard authorized-return address is 694 Cottonwood Dr, Buffalo, New York, 14221, United States; additionally, this website is operated for customers by cosrxcedar; at the same time, customers may also call 512-937-6359; as a related safeguard, email support is available at support@cosrxcedar.shop.